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Lisa W. Hershman

Deputy Chief Management Officer


Ms. Lisa W. Hershman was named as Deputy Chief Management Officer of the Department of Defense on April 3, 2018. Ms. Hershman is a recognized thought leader in business transformation who brings extensive private sector expertise to her service in the Department of Defense.

Her responsibilities include leading the Chief Management Officer’s (CMO) mission to reform the business functions of the Department of Defense and serving as a charter member of the Office of Management and Budget’s (OMB) Performance Improvement Council. The CMO organization serves as the principal management office for the Secretary and Deputy Secretary of Defense to optimize the business environment across the Defense enterprise. The Deputy Chief Management Officer (DCMO) serves as the delegated decision authority and alter ego for the CMO to ensure that business transformation policies and programs are designed and managed to improve performance standards, efficiencies and effectiveness across and among the Office of the Secretary of Defense (OSD), the Services and Defense Agencies.

Prior to this appointment, Ms. Hershman was Founder and CEO of The DeNovo Group, a business transformation and process management consultancy. She is the former CEO of Hammer and Company, serving as the successor to the late Dr. Michael Hammer; the MIT icon, best-selling author and founder of the field of business process reengineering. Ms. Hershman is co-author of the internationally acclaimed business book, Faster Cheaper Better, with Dr. Hammer and has been featured in BusinessWeek, Forbes, Fox Business News, and Investors Business Daily.

In addition, Ms. Hershman served as Senior Vice President of Operational Excellence at Avnet, a global distributor of electronic components and technology systems. As the executive in charge of transformation and customer experience in 72 countries, her work was honored with the Avnet Corporate Chairman’s Award. Ms. Hershman began her career with General Electric, where she managed a portion of the Seawolf submarine program.

Her civic engagement includes serving as the 2017 Chairwoman of the Scrum Alliance, Vice Chair of the Indiana Commission for Higher Education, and as a member of Ball State University’s Miller School of Business Entrepreneurial Education Advisory Council.

Ms. Hershman earned her engineering and industrial distribution degree from Clarkson University and has studied innovation with MIT and IMD and finance with Cornell.